Contact Us

Customer Service & Ordering

Contacting DrNatura Europe is easy.
You can email us 24 hours a day at CustomerService@DrNatura.eu

You can call our product specialists at +44 20 8123 6199 from landphones, from 7am to 6 pm GMT on weekdays.

Call Us on Skype

Skype name: drnatura.europe

Our office is currently closed. Please email us your enquires to customerservice@drnatura.eu. We will contact you promptly.

DrNatura Europe

Office 120
315 Chiswick High Road
London, W4 4HH
United Kingdom

Shipping Policy

To simplify the processing of your order, we offer flat Shipping & Handling fees for all orders whether placed online, on the phone or by mail/fax.

Return and Exchange Policy

RETURNS: If you're not totally satisfied with any of our products, just return it for a refund of the purchase price. For a full refund, all containers need to be returned whether they are opened or not. We do not issue refunds for products that are not returned, or for products returned after 60 days. A copy of the invoice must be included with a return as well. You have 60 days after receiving your products to decide. This is an unconditional, no-questions-asked policy. Please allow 5 to 10 days for refunds. When returning items, please use UPS tracking or Insured Mail to ensure proper delivery of your return.

Shipping charges are not refundable.

EXCHANGES: Any item may be exchanged for any other item in the same value within 60 days whether items have been opened or not.

When exchanging items we recommend that you call our Returns Department at +44 20 8123 6199 to notify us of your action.

Please send all returns to:
DrNatura Europe
Office 120
315 Chiswick High Road
London, W4 4HH
United Kingdom

Privacy Policy

No selling, renting or revealing your personal information

At DrNatura Europe we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing.

No Spam

We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence.

Email your questions about returns to:
CustomerService@DrNatura.eu